What are the responsibilities and job description for the Supervisor Patient Navigator position at Cottage Health?
JOB PURPOSE Under the guidance of the Patient Navigator Manager, the Patient Navigator Supervisor is responsible for the day-to-day operations of their assigned pod / s within the centralized scheduling center.
Responsibilities include direct supervision, scheduling, training and motivating the Patient Navigators.
Provides direction, guidance and mentors staff while monitoring staff progress and performance.
Ensures compliance by implementing policies and procedures that align with Cottage best practices. QUALIFICATIONS All job qualifications listed indicate the minimum level necessary to perform this job proficiently. LEVEL OF EDUCATION Minimum : Associate's Degree or equivalent (2 years applicable experience per year of education) Preferred : Bachelor's Degree CERTIFICATIONS, LICENSES, REGISTRATIONS Minimum : N / A Preferred : Process Improvement Methodology certification, Certified Revenue Cycle Rep or Certified Patient Access Specialist (HBI) TECHNICAL REQUIREMENTS Minimum : Basic MS Word, Outlook and Excel skills; proficient medical terminology and electronic health record system skills; 35 wpm keyboard 'typing speed. Preferred : MS Office Suite, Epic, and Workforce Management software skills. YEARS OF RELATED WORK EXPERIENCE Minimum : Two(2) years of Patient Access, medical scheduling, or hospitality customer service experience. Preferred : Three(3) years of lead / management experience Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education.
Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system.
Our mission is to serve the central coast communities with excellence, integrity, and compassion.
Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first.
We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer.
Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law.
This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee.
Cottage Health is committed to upholding discrimination-free hiring practices.
We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter. If you're already a Cottage Health employee, please apply on this link only. Cottage Health, Full Time Regular, 8 Hours, Day Shift, Cottage Health
