What are the responsibilities and job description for the Call Center Associate position at Cottage Hospital?
The Call Center Associate will conduct routine client nutritional screenings, collecting information on food and fluid intake, calculating nutrient levels, and identifying nutrition-related issues. Responsibilities include documenting nutritional data in medical records, reviewing intake records, conducting visual meal rounds, and tracking food consumption. The role also involves supervising the preparation and serving of therapeutic diets and supplemental feedings. Additionally, the Call Center Associate will assist the Food Service Director with daily operations, including food ordering, and other administrative tasks, while continuously working to improve the quality of care and service.
Key Responsibilities :
- Conduct nutritional screenings and document in care plans / MDS.
- Review and document food intake records.
- Supervise preparation and serving of therapeutic diets.
- Assist with operational tasks such as food ordering.
- Continuously improve service using quality management techniques.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
