What are the responsibilities and job description for the Patient Service Representative Supervisor position at Cottage Hospital?
Now Hiring: Patient Service Representative Supervisor
Are you a motivated healthcare professional with strong leadership skills and a passion for patient-centered service? Cottage Hospital is seeking a Patient Service Representative Supervisor to lead and support our front office team at the Rowe Health Center. If you're organized, confident, and committed to ensuring a smooth and welcoming experience for every patient—we’d love to meet you!
Job Summary:
The Patient Service Representative Supervisor plays a key leadership role in our outpatient registration team. This position oversees daily front desk operations, ensures accurate patient registration in the electronic medical record (EMR), and acts as a liaison between patients and clinical staff. The Supervisor also trains new staff, assists with scheduling and coverage, and supports the Director with administrative and operational tasks.
This is a fast-paced, highly visible position that requires excellent communication, attention to detail, and the ability to manage a team with professionalism and empathy.
Key Responsibilities:
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Greet and assist patients and visitors in a courteous and professional manner
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Answer and direct phone calls, take messages, and provide accurate information
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Process patient registrations and update electronic medical records
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Train and support new Patient Registration staff
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Oversee front desk staffing, review timecards, and manage daily operations in the absence of the Director
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Run daily reports and monitor worklists for registration accuracy and follow-up
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Collaborate with all departments to ensure efficient patient flow and excellent customer service
