What are the responsibilities and job description for the Emergency Recovery Specialist position at Cotton Commercial USA, INC.?
Description
Cotton Holdings, Inc., is a diversified holding company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets, to offer clients a total solutions package in support of disaster events and large development projects, including complex work environments.
The Emergency Recovery Specialist creates revenue opportunities by consulting with property owners that have suffered any type of property damage event. Emergency Recovery Specialists are on call 24/7 in order to rapidly respond to these events. Establishing trust and building report with property owners is paramount in the early hours following an event. Being active in the community and participating in emergency preparedness drills getting to know public first responders, and other restoration related activities is important to the success of the Emergency Recovery Specialist.
Key Responsibilities:
- Establish and maintain positive relationships in the local community
- Respond to leads provided by the Watch or local referral sources immediately - 24/7
- Listen to the property owners story in order to empathize and determine how you can help ease the property owners current burden
- Effectively communicate Cotton’s suite of services to effected property owners
- Be familiar with the territory to improve response times
- Perform business development outreach when not responding to emergencies
Skills, Background and knolwedge:
- Five years experience in one or more of these fields: restoration, military, fire department, EMS, police, customer service, construction, insurance, or sales
- High School diploma or equivalent
- Computer literacy with a working knowledge of common business software such as Microsoft Office.
- Self-motivated, organized, and flexible
- Excellent communication skills
- Likes working with and helping people
- Must be able to prioritize and manage time independently
- Thrives under high stress fast-paced situations
Disclaimer:
This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested.
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About Cotton Commercial USA, INC.
Founded in 1996, Cotton Holdings Inc. is a leading infrastructure support services company with subsidiaries that conduct business under the Cotton USA, Cotton International, Cotton Roofing, Cotton Logistics, Cotton Culinary, OneLodge, OneTeam, Stellar Commercial Roofing, Full Circle Restoration, Target Solutions, and Advanced Catastrophe Technologies, Inc. brands. Headquartered in Katy, Texas with an International Logistics Center and regional offices throughout North America, Cotton provides property restoration and recovery, construction, roofing, consulting, workforce staffing, temporary housing and culinary services to public and private entities worldwide.
