Pharmacy Technician

Position Title: Pharmacy Technician

ACHC Job Risk Classification: Low Risk

Department: Pharmacy

Reports to: Supervising Pharmacist

Position Summary:

Perform pharmacy related functions in compliance with applicable state and federal laws and company policies & procedures under the direct supervision of pharmacists. Job duties include computer tasks such as data entry and processing prescriptions, preparing deliveries, managing inventory and other documentation. Additionally, this particular role will facilitate patient communication including onboarding, scheduling refills and deliveries, coordinating clinical assessment completion, and monitoring patient satisfaction. This role requires excellent communication skills, willingness to adapt to changing needs, and a positive, collaborative attitude.

Essential Position Duties and Responsibilities

1. Follow all policies and procedures of Cottrill’s Pharmacy, Inc.

2. Follow all NY state laws, rules, and regulations

3. Follow all DEA regulations

4. Successfully complete all required training.

6. Assist in maintaining inventory records

7. Process prescriptions through computer including insurance reconciliation.

8. Properly label and prepare prescriptions to be checked by pharmacist.

9. Process prescriptions for payment and delivery.

10. Prepare deliveries including ancillary supplies and delivery tickets for pharmacist approval.

11. Communicate with patients to collect information, and schedule refills and deliveries.

12. Assist pharmacists with coordination of refill schedules.

13. Communicate with prescribers, insurance companies and other applicable entities as directed by pharmacists and as allowed by law.

14. Track deliveries and assist in resolving delivery interruptions.

15. Track delivery signatures and assist in follow-up to ensure collection as needed.

16. Assist with tracking and maintenance of equipment including nursing infusion pumps.

17. Assist in training new employees.

18. Answer phone calls as needed.

19. Keeps all work areas in clean and organized manner.

20. Maintain a high level of professionalism.

21. Be punctual, reliable and positive.

Position Responsibilities:

• Establishes and maintains patient profiles, including demographic information, allergies, medical conditions, third party information, etc.
• Communicates effectively with customers and co-workers.
• Maintains punctual, regular and predictable attendance
• Works collaboratively in a team environment with a spirit of cooperation
• Remains calm and courteous under pressure and is adaptable to changing circumstances.

Qualifications

• Pharmacy Technician Certification (PTCB) (preferred)
• High school diploma or equivalent.
• Willingness to travel for training purposes.
• Must be motivated, self-starter with excellent communication skills and a positive attitude.

*While performing duties of this job, the employee may be required to stand for extended periods, and reach with hands and arms and talk or hear. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job includes close vision.

Competencies:

Analytical- Synthesizes complex or diverse information; uses intuition and experience to complement data

Problem solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternations solutions; works well in group problem solving situations; Uses reason even when dealing with emotional topics

Technical Skills- Pursues training and development opportunities; Strives to continuously build knowledge and skills

Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments; Maintains confidentiality

Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions

Written Communication- Writes clearly and informatively; Able to read and interpret written information

Teamwork- Exhibits objectively and openness to others' views, Gives and welcomes feedback; Contributes to building a positive team spirit

Adaptability- Communicates changes effectively; able to deal with frequent change, delays, or unexpected events

Delegation-Delegates work assignments; matches responsibility to the person

Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others.

Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Diversity-Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity

Ethics- Treats others with respect; works with integrity and ethically; Upholds organizational values

Professionalism- Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality

Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions

Language Skills

Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to write in a

manner that is easily understandable (no higher than 8thgrade reading level) but is also professional, concise, and informative for patient education materials. College-level writing proficiency is preferred for drafting policies and procedures. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to communicate via telephone with patients, health plans, physicians and their office staff, PBMs and other outside organizational representatives.

Computer Skills

Job requires specialized computer skills. Must have ability to enter data accurately at 35 wpm. Must be adept at using various applications, including Microsoft Word and Excel, and communicating by e-mail. Must be adept at creating formulas in Excel to adapt or modify reports as needed.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Pharmacy Technician Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Pharmacy: 1 year (Preferred)

License/Certification:

• Pharmacy Technician Certification (Preferred)
• PTCB Certification (Preferred)

Ability to Relocate:

• Orchard Park, NY 14127: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22