Inside Sales Representative

Cougar USA is a leading supplier of water control systems for commercial building applications, specializing in Pre-Engineered and Custom-Designed solutions for water pressure, level, temperature, flow, and quality.

We are currently seeking a new Inside Sales Representative to join our team! This role will handle customer quotes, follow-up and generate profit from inbound leads and retrofit projects from but not limited to emails, phone calls and marketing events. When this role is executed well, customers will receive prompt and high-quality service leading to repeat business.

Key Job Responsibilities:

• Deliver on the Cougar Promise
• Respond quickly with accurate and thorough quotes to inbound sales
  requests/RFQs from customers external and internal
• Follow-up on open inbound sales quotes within a timely fashion
• Accurate and detailed order handoff to Order Entry with proper documentation and thorough, complete information in CRM and ERP system
• Drive and maintain profit margin with existing and new customers
• Document transaction details in Box, NetSuite and any other productivity tool the
  company uses
• Technical understanding of products and ability to learn new products

Metrics/KPIs:

• Quote Response Time: KPI: Percentage of quotes sent within 24 hours. Target: 90% or more.
• Quote Follow-Up: KPI: Percentage of follow-ups completed within 48 hours. Target: 95% or higher.
• Order Handoff Accuracy: KPI: Percentage of error-free handoffs to Order Entry. Target: 98% or higher.
• Profit Margin: KPI: Maintain gross profit margin on quoted materials. Target: 20% margin on average.
• Transaction Documentation: KPI: Percentage of transactions documented in CRM/ERP systems. Target: 100% of transactions properly documented.
• Customer Satisfaction: KPI: Customer feedback rating on responsiveness and accuracy. Target: 4.5/5 or higher.

• Owner-mindset in sales with focus on increasing sales margin
• Exceptional customer service via various forms of communication including e-mail, phone, in-person and marketing events
• Organized and ability to generate and follow-up large quote volume
• Competent in operating systems with ability to accurately enter and catalog order
  data
• Time management and ability to work as part of a team to provide highest level of customer service in the industry
• Technical proficiency in plumbing and mechanical systems in commercial buildings
• Adaptable with an ability to learn in a changing environment and industry

Cougar Core Values

• Passionate for Cougar's Brand
• Commitment to Partners
• Reliable, Responsible, Resourceful
• Cougar Family-Oriented

Cougar Promise

• Commitment
• Communication
• Cutting-Edge Technology

Company Benefits

• 401(k)
• Competitive salary
• Comprehensive benefits package
• Profit sharing
• Training & development

At Cougar USA, we hire people who are passionate about doing a good job for their customers. We are committed to our partners in business and go above and beyond the call of duty for them. We are reliable, responsible, and resourceful in creating solutions for our customers’ problems. We are small, tight-knit company that will make you feel like family and challenge you to grow personally and professionally. If this is who you are also, we can’t wait to meet you!