Assistant Manager for Large Multi Community Apartment Complex

Assistant MANAGER RESPONSIBILITIES (Including but not limited to):

• Provide first class resident services in a consistent and professional manner.
• Provide leadership to leasing team by directing all day-to-day operations.    
• Maintain office hours  Monday through Friday 9:00am – 6:00pm via email and telephone for resident needs.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Oversee and execute the management plan of our community. You will have full responsibility of managing daily operations including oversight of the on-site team, marketing plan, customer service, and curb appeal.
• Daily accounting functions including depositing & posting rent checks.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Complete weekly and monthly reports in a conjunction with the corporate office.
• Oversee social media accounts regarding responding to posts.
• Work closely with the Property Manager to refine property operations as needed.
• Strive for improvements in community performance to meet or exceed occupancy goals.

QUALIFICATIONS

• Two (2) years’ experience in property management. Must have a strong working knowledge of leasing, marketing, residential law and resident relations.
• Working knowledge of property management software; Yardi is preferred.
• Working knowledge of Microsoft Office suite.
• Strong written and verbal communications skills. 
• Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. 
• Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Ability to work independently as a project leader and team member. 
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
• Excellent time management and general organization skills.
• Neat, professional appearance. 
• Strong client relations skills and previous supervisory experience is required.

PHYSICAL DEMANDS

• Mobility: The ability to move around the apartment complex efficiently, including walking long distances, climbing stairs, and navigating various terrain types such as concrete pathways, grassy areas, and parking lots.
• Lifting: Capability to lift and carry objects such as packages, equipment, and supplies, typically up to 50 pounds, for tasks such as restocking supplies, moving furniture, etc.
• Standing and Sitting: Ability to stand for extended periods while performing duties such as greeting residents, overseeing maintenance projects, or conducting property inspections.
• Bending and Stooping: Capacity to bend, stoop, kneel, and crouch to inspect property, access lower shelves or storage areas, and perform maintenance tasks such as cleaning common areas or making repairs.
• Reaching: Capability to reach overhead, as well as to horizontally extend arms to access items on shelves, move objects, or perform tasks such as changing light fixtures or replacing air filters.
• Communication: Effective verbal and written communication skills are essential, including the ability to convey information clearly and accurately to residents, staff, contractors, and management.
• Visual and Auditory Acuity: Good vision and hearing are necessary to identify and respond to potential safety hazards, communicate with residents and staff, and inspect the property for maintenance or security issues.
• Emergency Response: Capability to respond quickly and effectively to emergencies, including assisting residents during evacuations, administering first aid if necessary, and coordinating with emergency services as required.
• Driving: If applicable, possessing a valid driver's license and the ability to operate a vehicle to perform tasks such as conducting property tours, picking up supplies, or responding to maintenance requests off-site.