What are the responsibilities and job description for the Case Manager position at Council on Aging?
TITLE: Case Manager
CLASSIFICATION: Non-Exempt, Hourly, FT (37.5 hours a week, M-F)
DEPARTMENT: Nutrition Services
REPORTS TO: Director of Nutrition and Health Services
SALARY RANGE: $28-$30 per hour
SCOPE OF WORK:
The Case Manager provides person-centered assistance to older adults, age 60 or older, who need assistance managing daily living tasks to maintain independence and a high level of functioning in the least restrictive setting possible. The program utilizes a collaborative and holistic approach to assessment, planning, linkage, care coordination, advocacy, resources, and services to meet the individual’s needs. The Case Manager facilitates a combination of senior care coordination, government-funded care management services, and information and referral and connects with all Council on Aging programs and community-based partners to ensure client success in accessing necessary resources and services. The position is based at the Council on Aging office.
DUTIES AND RESPONSIBILITIES:
• Actively seek referrals from COA as well as in the community. This requires interaction with outside organizations and the ability to effectively articulate the benefit of Case Management services.
• Demonstrate knowledge of all COA programs and services as well as other community resources to support older adults. This includes completing PEARLS training and observing all other COA programs.
• Assess prospects to determine appropriateness for Case Management services. This includes fielding inquiry calls and walk-ins.
• Assist clients in the enrollment process for MediCal and other benefits.
• Perform Intake & Assessment, including ADLs, for case management clients.
• Develop a Care Plan in partnership with the client and/or their representative, which includes specific, quantifiable goals that address each identified need, and strategies for each goal. Care Plan goals may include such items as a connection to services, assistance with health planning, benefits assistance, emergency planning, psycho-social support, and access to transportation or housing resources.
• Perform ongoing in-person meetings, telephone check-ins, and reassessments required for each program, monitoring and updating the Care Plan as needed.
• Identify action steps and documentation to fulfill contracts including Enhanced Care Management services through MediCal.
• Educate, empower, and support clients in making phone calls for services or by helping them complete forms or applications.
• Support clients in achieving wellness and autonomy by helping them make informed decisions.
• Effectively collaborate with internal program staff and external organizations and community partners to achieve client success.
• Track client progress, recognize successes, and identify barriers to ensure client satisfaction.
• Record case information, complete accurately all necessary forms and databases, and produce KPIs and reports.
• Assess and address motivational and psychosocial issues if any.
• Adhere to professional standards as outlined by protocols, rules, and regulations.
• Attend COA team meetings and community partner events, such as the Multidisciplinary Task Force, as assigned.
• Attend relevant training to stay current on industry standards.
• Meet with supervisor for weekly check-ins.
• Other duties as assigned.
Salary : $28 - $30
