Computer Network Technician Permanent Support Staff

Position Title:                               Computer Network Technician, Permanent Support Staff

Level of Employment:                  Support Staff – CRESPA

Employment Classification:         Full Time – Non-Exempt (Hourly)

Reports to:                                   Infrastructure Manager

SUMMARY: Network Technicians provide complex, technical support for computer and network systems; carries out novel and/or complex assignments requiring the development of new and/or improved techniques and procedures. The Network Engineer will be primarily responsible for supporting the network infrastructure, including Windows servers running Exchange, Active Directory, DNS, DHCP, WINS, SharePoint, .NET, ADO, Terminal Services, Citrix, SMS, MOM, and Veritas backup.  There will also be some day-to-day maintenance of the network, wireless network, Call Manager, and VoIP telephones.  Additionally, the Technician will be responsible for the installation and configuration of new servers and network equipment. 

EDUCATION AND/OR EXPERIENCE:

1. College degree preferred.
2. Minimum 2–4 years’ experience in a support role or 2-4 years of related professional experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Support, troubleshoot District wide end-point specific platforms (SCCM, FortiClient, JAMF, Timeclocks, etc.)
2. Installs, configures, and maintains computer and network operating system and application software, as appropriate; provides on-call support for computer/network systems as required.
3. Provide support for the phone systems, servers, storage and access points.
4. Maintains a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.
5. Oversee the daily performance of computer network.
6. Troubleshoots network performance issues.
7. Recommends upgrades, patches, and new applications and equipment.
8. Provides technical support and guidance to users.
9. Has thorough knowledge of “best practices”, concepts, and procedures within a particular field.
10. Creates instructions and establishes guidelines to perform the functions of the job.
11. Maintains record of daily communications, problems and remedial action taken, and installation activities.
12. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
13. Ability to develop and present educational programs and/or workshops.
14. Educate, inform, and demonstrate the Acceptable Use Policy and other related District policies.

OTHER DUTIES: This position description does not express, nor does it imply that the above duties are the only duties to be performed by the incumbent(s) in this position.  Additional duties may be assigned by the Administrator of the department, as needed, to adapt to the changing needs of the organization.

QUALIFICATIONS:

1. Ability to communicate technical information to non-technical personnel.
2. Ability to install, configure, and maintain servers, switches, networks, and/or related hardware and software.
3. Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions.
4. Knowledge of computer/network systems infrastructure requirements and standards.
5. Knowledge of computer security systems, applications, procedures, and techniques.
6. Ability to plan, develop, and coordinate multiple projects.
7. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
8. Knowledge of current technological developments/trends in area of expertise.

SUPERVISORY RESPONSIBILITY: None

WORK ENVIROMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Work at assigned workstation for extended period.
2. Data entry into computerized systems and use of a personal computer
3. Some workspaces are confined without windows; these are mainly internal offices, closets, and storage areas.
4. The position requires the individual to meet multiple demands from several people and interact with both students and staff.
5. The noise level in the work environment is moderate to loud. At the school locations, hallways are crowded with active students.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is frequently required to sit, stand bend to lift from the floor, reach heights above the shoulder level, talk, or hear and sometimes walk through a crowded hallway and/or classroom.
2. While performing the duties of this job, the employee may occasionally push or lift to 50 pounds such as boxes equipment.
3. The employee frequently is required to walk throughout the office or school areas and use arms, fingers, tools, or controls in repetitive motions.
4. The employee is occasionally required to stand and reach with hands and arms.
5. Specific vision abilities required by this job include close vision and color vision.
6. Specific hearing abilities required by this job include perceiving normal oral conversation in person and on the telephone with little to moderate background noise.
7. The employee may be required calmly and politely interact with students, parents, or community members in person and on the telephone and by email, to respond to concerns or problems.
8. Specific hearing abilities required by this job include perceiving normal oral conversation in person and on the telephone with little to moderate background noise.
9. The employee may be required calmly and politely interact with students, parents, or community members in person and on the telephone and by email, to respond to concerns or problems.

EXPECTED HOURS OF WORK: This is a full-time, 261-day calendar position. Days and hours of work are Monday through Friday. Hours of work are based on the location assignment and are dependent on the needs of the program.  Occasional evening and/or weekend work may be required as job duties demand. 

REQUIRED PAPERWORK: In order to begin employment in any PA public school, all employees are required to complete mandatory paperwork. Background employment clearances must be completed within the last year to be valid and include:

• PA State Police Clearance (Act 33)
• Child Abuse Clearance (Act 151)
• FBI Fingerprints (Act 114) IndentoGo

Some additional paperwork includes Arrest/Conviction Report form, PA Sexual Misconduct/Abuse Disclosure (Act 168), physician’s health form and recently completed TB test.

Salary : $33