Medical Insurance Billing Specialist

Counseling Center of West Michigan is growing and looking to add an experienced Billing Specialist to our team! As a billing specialist, some of the main tasks you will be responsible for are:

- Submitting claims to insurance companies
- Following up on outstanding insurance claims and adjusting as necessary
- Processing denials
- Obtain new insurance information from patients
- Answer patient questions about their bill

-Other department duties; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The employee may perform other related duties as assigned by their supervisor.

Experience
- Previous experience working in a mental health setting or medical office required
- Familiarity with medical terminology, coding systems (ICD-10), and medical records

Required Skills and Abilities

• Excellent communication skills including active listening.
• Strong and clear writing/typing skills, including proper spelling and grammar
• Service-oriented and able to resolve patient grievances with empathy and understanding.
• Proficient computer skills with the ability to learn and navigate new software.
• Ability to work well with co-workers and in a team setting
• Ability to accept and apply feedback
• Ability to work independently
• Regular and predictable attendance
• In person work required for regular face to face collaboration with co-workers and supervisor.
• Valid Driver's License
• Ability to pass a background check
• 1 year billing in a medical office setting

Preferred:

• Experience billing in a mental health practice setting

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Core Values:

All individuals must reflect the company's core values

• Integrity – Acting with honesty and maintaining strong ethical principles in all business dealings.
• Innovation – Encouraging creativity, new ideas, and continuous improvement.
• Excellence – Striving for high standards in performance and quality in all areas of work.
• Collaboration – Promoting teamwork, open communication, and a shared vision for success.
• Accountability – Taking responsibility for actions, decisions, and delivering on commitments.
• Respect – Valuing diverse perspectives, treating everyone with dignity, and promoting an inclusive environment.
• Patient Focus – Prioritizing patient needs and exceeding their expectations
• Empowerment – take initiative and develop skills
• Adaptability – Embracing change and being flexible in response to evolving business conditions.

We encourage you to apply for this rewarding position! Benefits such as PTO, Health Insurance, and Dental Insurance available after 90 days. Full time hours of 8am-4pm or 9am-5pm (your choice!) available. As a bonus to all of our Billing Staff, all members of the billing department work 36 hours Monday - Friday (leaving 4 hours early on Fridays) and receive pay for a full 40 hour schedule.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you able to work the full 36 hours/week, Monday - Friday? (8a-4p or 9a-5p Monday - Thursday and 1/2 day on Fridays)

Education:

• High school or equivalent (Required)

Experience:

• Medical billing: 2 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Grand Rapids, MI 49504 (Required)

Work Location: In person

Salary : $20 - $22