Mental Health Billing Assistant

Counseling Center of West Michigan is growing and looking to add an experienced Billing Administrative Assistant! Some of the main tasks you will be responsible for are:

- Managing Payment Spreadsheets, including reaching out to patients to obtain new payment information.
- Processing payments
- Obtain new insurance information from patients
- Sending statements

-Answering phone calls

-Other department duties; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The employee may perform other related duties as assigned by their supervisor.

Experience
- Previous experience working in a mental health setting or medical office required

Required Skills and Abilities

• Excellent communication skills including active listening.
• Strong and clear writing/typing skills, including proper spelling and grammar
• Service-oriented and able to resolve patient grievances with empathy and understanding.
• Proficient computer skills with the ability to learn and navigate new software.
• Ability to work well with co-workers and in a team setting
• Ability to accept and apply feedback
• Ability to work independently
• Regular and predictable attendance
• In person work required for regular face to face collaboration with co-workers and supervisor.
• Valid Driver's License
• Ability to pass a background check

Preferred:

• Experience billing in a mental health practice setting (TherapyNotes a huge plus)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Core Values:

All individuals must reflect the company's core values

• Integrity – Acting with honesty and maintaining strong ethical principles in all business dealings.
• Innovation – Encouraging creativity, new ideas, and continuous improvement.
• Excellence – Striving for high standards in performance and quality in all areas of work.
• Collaboration – Promoting teamwork, open communication, and a shared vision for success.
• Accountability – Taking responsibility for actions, decisions, and delivering on commitments.
• Respect – Valuing diverse perspectives, treating everyone with dignity, and promoting an inclusive environment.
• Patient Focus – Prioritizing patient needs and exceeding their expectations
• Empowerment – take initiative and develop skills
• Adaptability – Embracing change and being flexible in response to evolving business conditions.

We encourage you to apply for this rewarding position! Benefits such as PTO, Health Insurance, and Dental Insurance available after 120 days. 401k with match available after 1 year of employment. Full time hours of 8am-4pm or 9am-5pm (your choice!) available. As a bonus to all of our Billing Staff, all members of the billing department work 36 hours Monday - Friday (leaving 4 hours early on Fridays) and receive pay for a full 40 hour schedule.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you available to work the full hours listed: either 8am-4pm or 9am-5pm Monday - Thursday and Friday 9am-1pm?

Experience:

• medical office: 2 years (Required)

License/Certification:

• drivers license and reliable transportation (Required)

Ability to Commute:

• Grand Rapids, MI 49504 (Required)

Work Location: In person

Salary : $18