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Client Experience Lead

Counseling & Recovery Services, LLC
Tulsa, OK Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/16/2025

Job Description

Job Description

We have an opening at our Yale location. The role of a Client Experience Lead requires a High school diploma or equivalent. A minimum of three years experience supporting administrative, clinical, and support staff to develop professionalism and coordination within a team. Related and appropriate educational training may be substituted for years of work experience.

The starting hourly rate for the Client Experience Lead $20.00 an hour.

Do you enjoy making a difference in the lives of patients and your community? Come join our community here at Counseling & Recovery Services of Oklahoma. Where building better lives happen daily!

Counseling & Recovery Services of Oklahoma provides mental health and substance abuse treatment, physical health care management and wellness services for over 5,000 children and adults annually. We are Oklahoma's only community mental health center certified in the Sanctuary model of care. Using this model, the agency provides trauma-informed care helping to create an environment of safety, identify and manage emotions, process loss and help clients create a future of growth and change. Due to tremendous growth, we are hiring a Client Experience Lead at our Yale location. As a member of our CRS team, you will have the opportunity to improve the quality of life for our patients by delivering one-on-one clinical guidance and support.

Benefits :

  • Competitive 2024 Market Value Salaries.
  • 4% 403B Employer "Gifted" Contribution.
  • 3% Merit and 4% Bonus Increase Potential.
  • 10 Paid Holidays, and 2 Floating Holidays.
  • Up to 3 weeks Vacation time.
  • Gym Membership Stipend.
  • Affordable Medical, Dental & Vision Plans.
  • Employer-paid Life Insurance.
  • Employer-paid Long Term Disability.
  • Continuing Education Stipend up to $500.

Example of Position Responsibilities :

  • Supervise and hire the receptionist / office specialist staff.
  • Provide coverage of front desk in the absence of the receptionist / office specialist staff.
  • Maintain an efficient flow of information between all levels of the clinical and medical practitioner teams.
  • Ensure the efficient scheduling of client appointments for clinical and medical practitioner teams.
  • Complete special projects from accounting as needed.
  • Ensure completion of insurance verification on new and returning clients.
  • Serve as agency coordinator for purchasing and ordering of office supplies.
  • Serve as liaison with vendors.
  • Set goals and objectives for staff that align with the annual strategic plan.
  • Develop and monitor necessary adjustments / changes to ensure quality of care is provided to clients.
  • Provide assistance and support to staff as needed / assigned.
  • Complete Performance Evaluations on a timely basis.
  • Practice and promote the Sanctuary model seven commitments (nonviolence, emotional intelligence, social learning, open communication, social responsibility, democracy, and growth and change), SELF and Tools.
  • Other Duties : Perform other duties as assigned by Supervisor.

    Physical Requirements : Must be able to move from location to location, bending, stooping, lifting 25 pounds, communicate clearly, prepare written communications, present information to other employees, process complex information within established procedures / programs, enter data to various programs. Must be able to climb stairs and access non-handicapped equipped residences / facilities.

    Drug Free Workplace Policy

    This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license does not exclude any applicants; however all employees are subject to the Counseling & Recovery Services of Oklahoma Drug Free Workplace Policy.

    EEO / AA Employer / Vet / Disabled

    Counseling & Recovery Services of Oklahoma (CRS) is committed to the full inclusion of all qualified individuals. As part of this commitment, CRS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Frank Jeffries, Human Resources Director by calling 918-392-5817

    Salary : $20

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