What are the responsibilities and job description for the IT Support Technician position at COUNT & CRUSH LLC?

Job Description

Description :

IT Support Technician

CLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric “bag-drop” technology solutions. We are the fastest growing mode of beverage container recycling and the most requested option by consumers. Our technology supports recycling at scale across an entire ecosystem including states with Deposit Recovery Systems (aka Bottle Bills) and Producer Responsibility Organizations or Brands who enable customers to recycle with convenient solutions.

Are you interested in getting into a technical role and have no place to start??This may be the opportunity you are looking for. We are currently looking for an IT Support Technician to join our team in our South Portland, ME workspace. This is not a remote role and will require company paid travel across parts of Maine and New England.

Responsibilities :

Provide help desk support for retail customers via phone, email, and voicemail.
Log, troubleshoot, and resolve customer issues, coordinating with resources as needed.
Utilize software tools to proactively address and resolve customer concerns.
Perform daily IT tasks, including troubleshooting, hardware / software maintenance, and installation.
Monitor reports and alerts, investigating and resolving issues, including software and hardware concerns.
Educate users on IT procedures and CLYNK equipment usage.
Assist in managing hardware and software inventory.
Support asset purchasing, shipping, and receiving.
Streamline and maintain technical support processes, documents, and forms.
Participate in a flexible work schedule, including weekends, holidays, and on-call rotation.
Engage in fieldwork as needed, demonstrating professionalism, situational awareness, and customer interaction skills.
Conduct client site visits for troubleshooting, requiring a valid driver's license and an acceptable Motor Vehicle record.
Perform physical tasks, including lifting and moving objects weighing at least 50 pounds.

Qualifications :

High school diploma or equivalent; technical education or certification is a plus.

Ability to assist with minor mechanical repairs.

Ability to communicate effectively with internal and external stakeholders at various levels.

Self-starter who can come up to speed on various technologies and methodologies quickly.

Works well independently and with limited supervision.

Basic knowledge of TCP / IP and networking troubleshooting practices.

Experience with Dell / Wyse Thin Clients and management.

Excellent research skills and attention to detail.

Strong written and verbal communication skills.

Adaptability and a willingness to learn and grow in a dynamic environment.

Experience installing, configuring, repairing, and maintaining printers, monitors, network hardware along with mechanical hardware preferred.

Additional Requirements :

Pre-employment Screening : Professional reference check, background check and motor vehicle record check

Physical Requirements : Ability to sit and stand for long periods of time, comfortable working in variable outdoor weather conditions year-round, ability to lift and move objects up to 50 lbs.

Schedule Availability : Sunday-Saturday 8 : 00am-9 : 00pm ET, weekends are required, but a set and predictable schedule will be provided among all team members

Location : CLYNK Workshop, South Portland, ME, paid company travel required

Benefits : CLYNK offers excellent benefits to support your overall wellbeing. Full-time employees are eligible for medical, dental, vision and disability insurance. We also offer a 401(k) plan with an employer-paid match up to 4%. CLYNK is proud to offer a flexible work environment with a friendly, collaborative and inclusive culture.?

Why CLYNK? At CLYNK equality is a core tenet of our culture. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs and experiences. Every day, you’ll have new and exciting opportunities to improve our community and environment. CLYNK is an equal opportunity employer. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements :

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