Account Representative

Country Casual Teak is looking for a new Account Representative focused on building relationships with and selling to designers and design firms. This role also serves as the company’s liaison to design industry organizations (e.g., ASID, IIDA, ASLA, AIA), participating in webinars, events, and trade shows. The Account Representative will work to achieve annual sales goals by executing acquisition campaigns and managing customers through the full sales cycle with exceptional, personalized service. This position involves both inbound and outbound sales activities.

Key Responsibilities:

• Achieve Sales Goals: Meet and exceed yearly revenue, client acquisition, and retention targets for the design industry sector
• Develop Client Relationships: Actively engage with current design clients to understand their business needs and build lasting relationships
• Respond to Inquiries: Handle inbound designer calls and showroom visits professionally and enthusiastically. Provide detailed product information that encourages specification and sales of Country Casual Teak products, including details about warranties, lead times, and additional offerings
• Generate Quotes: Check pricing and stock availability, collaborating with Sales Support staff as needed to prepare quotations
• CRM Management: Record all design leads, opportunities, and client contact information in Zoho CRM
• Sales Pipeline Management: Build, grow, and maintain a robust sales pipeline. Follow up on leads and quotes to close sales efficiently
• Outbound Sales: Make daily outbound calls to identify decision-makers, initiate dialogues, assess client needs, provide proposals, and close sales
• Collaborate on Marketing: Partner with the Marketing Team to execute phone and email campaigns, host webinars, and deliver Lunch and Learn presentations
• Ensure Customer Satisfaction: Conduct post-sale follow-ups to confirm customer satisfaction. Address and resolve customer complaints professionally with assistance from Customer Service
• Cross-Department Collaboration: Work closely with the Sales and Client Relations Manager, Operations staff, and other departments to ensure timely and accurate communication of order details to customers
• Networking and Industry Representation: Attend relevant business networking events to expand the company’s presence and identify new sales opportunities and represent Country Casual Teak at approved design industry trade shows (up to 25% travel)
• Stay Informed: Keep abreast of the latest industry trends through webinars, publications, and online research.

Qualifications:

• Experience: 5 years of experience in a relationship-focused sales environment with a proven ability to build pipelines and generate revenue
• Industry Knowledge: Deep understanding of the interior design industry and client/market needs.
• Relationship Building: Demonstrated ability to expand and leverage existing relationships with interior designers and firms while proactively seeking new clients and opportunities
• Communication Skills: Excellent interpersonal and communication skills with a proven ability to establish rapport and develop relationships in person and over the phone
• Technical Proficiency: Strong computer skills, including proficiency in MS Word, Outlook, and Excel. Familiarity with CRM software and computerized order entry systems is a plus
• Drive and Teamwork: Enthusiastic, goal-oriented, and able to work independently and collaboratively within a team
• Organizational Skills: Strong organizational and follow-up abilities with the capacity to manage multiple sales opportunities and orders simultaneously
• Sales Pipeline Management: Proficiency in establishing and maintaining sales pipelines using designated sales software
• Innovative Thinking: Creative and out-of-the-box thinker with the ability to develop innovative solutions and strategies to meet client needs and drive sales growth

Benefits Offered:

• Health, Dental, and Vision insurance
• Company-funded Healthcare Reimbursement Account
• Company-funded Long-term Disability, Short-Term Disability, Life Insurance, and Employee Assistance Program
• Additional Supplemental Benefits (FSA, DCA, etc.)
• Paid Time Off (PTO) and Holidays
• Retirement Plan with Company Match
• Team Member Discounts on Products
• Tuition Reimbursement for Continued Education
• Regular All-Company Events

Who We Are:

Established in 1977, Country Casual Teak is the nation's leading designer and manufacturer of solid teak outdoor furniture. From patio dining sets to rocking chairs and luxury poolside chaises, we take pride in providing durable and beautiful teak furniture solutions that transform outdoor spaces. Our 45 year commitment to the highest standards of quality, craftsmanship and customer service has earned us the trust of homeowners and corporate clients across the country.