Sales Coordinator

Country Casual Teak is looking a new Sales Coordinator to play a pivotal role in supporting our sales team by managing order entry, preparing proposals, and maintaining communication with select customers. This position ensures the smooth operation of sales processes and provides exceptional support to enhance customer satisfaction and streamline sales activities.

Key Responsibilities:

• Order and Proposal Management: Enter orders and proposals accurately using the company’s CRM and ERP systems
• Sales Collateral Preparation: Create and organize sales materials, formal proposals, and presentations for Furniture Account Executives
• CRM Database Maintenance: Facilitate the upkeep and accuracy of the CRM database, ensuring data integrity
• Sales Metrics and Reporting: Utilize the CRM to establish baseline sales metrics, create dashboards, and monitor performance indicators
• Lead Research and Targeting: Research potential leads to compile targeted account lists for the sales team
• Account Support: Communicate with established accounts, respond to inquiries, and ensure customer satisfaction. Understand customer deadlines and consistently strive to exceed expectations in delivering information and solutions
• Product Knowledge: Acquire comprehensive knowledge of all products and services offered by Country Casual Teak, including care and maintenance
• Customer Communication: Monitor and communicate accurate information regarding products, warranties, and lead times to customers
• Order and Lead Time Monitoring: Periodically check unshipped orders and lead times, updating clients as necessary
• Cross-Functional Collaboration: Work closely with Sales as well as other teams- Marketing, Customer Service, and Operations- to ensure seamless communication and coordination
• Process Expertise: Become proficient in order entry, proposal preparation, and customer service workflows
• General Support: Assist the Sales Team with additional tasks and responsibilities as needed to ensure team success

Qualifications:

• Experience: 2 years of experience in a sales or customer service environment
• Interpersonal Skills: Strong interpersonal abilities to collaborate effectively with cross-functional teams.
• Communication Skills: Excellent oral and written communication skills, with demonstrated aptitude for building rapport and fostering relationships in person and over the phone
• Technical Proficiency: Strong computer skills, including proficiency in MS Word, Outlook, and Excel. Familiarity with CRM tools, especially Zoho CRM, is a plus
• Attitude and Teamwork: Enthusiastic, goal-oriented, and able to work both independently and as part of a team
• Multitasking and Detail Orientation: Ability to manage multiple tasks with a keen eye for detail
• Organizational Skills: Exceptional organizational and follow-up abilities to handle diverse responsibilities effectively
• Process Understanding: Quick learner with the capability to fully comprehend sales and customer service processes

Benefits Offered:

• Health, Dental, and Vision insurance
• Company-funded Healthcare Reimbursement Account
• Company-funded Long-term Disability, Short-Term Disability, Life Insurance, and Employee Assistance Program
• Additional Supplemental Benefits (FSA, DCA, etc.)
• Paid Time Off (PTO) and Holidays
• Retirement Plan with Company Match
• Team Member Discounts on Products
• Tuition Reimbursement for Continued Education
• Regular All-Company Events

Who We Are:

Established in 1977, Country Casual Teak is the nation's leading designer and manufacturer of solid teak outdoor furniture. From patio dining sets to rocking chairs and luxury poolside chaises, we take pride in providing durable and beautiful teak furniture solutions that transform outdoor spaces. Our 45 year commitment to the highest standards of quality, craftsmanship and customer service has earned us the trust of homeowners and corporate clients across the country.