What are the responsibilities and job description for the Sales Team Support Specialist position at Country Casual Teak?
Job Overview
Country Casual Teak, a leading manufacturer of solid teak outdoor furniture, is seeking a highly skilled Sales Coordinator to support our sales team in delivering exceptional customer experiences. This role involves managing order entry, preparing proposals, and maintaining communication with select customers.
About the Role
- Enter orders and proposals accurately using the company's CRM and ERP systems
- Create and organize sales materials, formal proposals, and presentations for Furniture Account Executives
- Facilitate the upkeep and accuracy of the CRM database, ensuring data integrity
- Utilize the CRM to establish baseline sales metrics, create dashboards, and monitor performance indicators
- Research potential leads to compile targeted account lists for the sales team
- Communicate with established accounts, respond to inquiries, and ensure customer satisfaction
Key Qualifications
- 2 years of experience in a sales or customer service environment
- Strong interpersonal abilities to collaborate effectively with cross-functional teams
- Excellent oral and written communication skills, with demonstrated aptitude for building rapport and fostering relationships in person and over the phone
- Technical proficiency in MS Word, Outlook, and Excel; familiarity with CRM tools, especially Zoho CRM, is a plus
