What are the responsibilities and job description for the Teller position at Country Club Bank?
Teller-Full-time
Job Function:
In line with established policies and procedures, provides existing and potential customers with excellent customer service while performing a variety of transaction functions. Is knowledgeable of other bank services and cross sells or refers products/services as customer needs are identified.
Essential Duties and Responsibilities:
- Demonstrates commitment, dependability and respect for the team with regular and predictable attendance, punctuality, and agreed-upon schedule of availability. Projects a professional image in dress, manner, communication and focus.
- Greet & assist customers as they arrive in the Financial Service Center; provides exceptional customer service throughout the customer interaction using the 7 steps of customer service. Consistently exceeds customer expectations for service as measured by monthly documented observations.
- Process all types of teller transactions accurately & according to policy & procedure including but not limited to checking account deposits, cashing checks, daily merchant deposits, cash advance, Cashiers Checks, money orders, travel and gift cards, loan payments and check reorders.
- Process daily night drop and ATM deposits and balancing under dual control.
- Assists customer with requests or service issues.
- Maintains security of teller cash according to authority levels per the Retail Banking Authorities and Guidelines.
- Is consistently accurate in handling cash & maintain an acceptable cash difference record according to the CCB accountability policy.
• Possesses a working knowledge of the bank’s products and is accountable per the performance standards outlined in the retail incentive program for cross selling or make referrals to other bank staff. • Expected to attend and participate in on going training, financial center meetings and Sales/Service ExSELLence Meetings.
- Other tasks as assigned from time to time by supervisor or other member of management
Job Qualifications/ Preferred Skills and Abilities:
- High School diploma or equivalent required
- Retail sales/service experience including cash handling, or prior teller experience preferred
- Professional written and verbal communication skills.
- Exhibit and maintain high degree of professionalism.
- Maintain high degree of confidentiality and integrity.
- Strong time management skills.
- Attention to detail.
- Demonstrates computer literacy.
- Proactive sales and service skills including outbound calls to customers.
Experience
Preferred- 1 year(s): Retail sales/service experience including cash handling, or prior teller experience preferred Professional written and verbal communication skills.
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
