What are the responsibilities and job description for the Teller position at Country Club Bank?
Job Function
Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified.
Essential Duties And Responsibilities
Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified.
Essential Duties And Responsibilities
- Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
- Projects a professional image in dress, manner, communication and focus.
- Associate may be asked to travel to multiple financial centers within a region(s).
- Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
- Process all types of teller transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.
- Process daily night drop and ATM deposits and balancing under dual control.
- Maintains security of teller cash according to authority levels per the Authorities and Guidelines.
- Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position.
- Handles cash accurately to maintain an acceptable cash difference record.
- Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
- Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards.
- Expected to attend and participate in ongoing training and Financial Center meetings.
- Other tasks as assigned.
- Education: High School diploma or equivalent.
- Experience: retail sales/service experience including cash handling, or prior teller experience preferred.
- Professional written and verbal communication skills.
- Exhibit and maintain high degree of professionalism.
- Maintain high degree of confidentiality and integrity.
- Strong time management skills.
- Attention to detail.
- Demonstrates computer literacy.
- Proactive sales and service skills including outbound calls to customers.
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