Assistant General Manager

Description

The Assistant General Manager is responsible for coordinating all hotel operations as directed and provides direct support to the General Manager. An ideal candidate must possess extensive knowledge of hotel operations and a positive attitude. The Assistant General Manager must be able to train and motivate associates to perform to the best of their abilities.

Qualifications

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Functions

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
• Provides training to staff
• Selects or assists in the hiring of hotel staff and completes new hire paperwork
• Supports team members to ensure their daily workload is attainable and completed by end of shift
• Assists with employee scheduling and timecard maintenance
• Reviews employee performance and assists in conducting personnel actions such as disciplinary actions and terminations
• Assists in maintaining accurate records including, but not limited to; cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, tips and gratuities, and credit cards
• Conducts or assists in conducting department meetings
• Adheres to all franchise and company procedures
• Assists in resolving guest complaints and employee issues
• Covers shifts in all departments as scheduled by the General Manager
• Performs functions of the General Manager in their absence
• All other duties as assigned

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate. 

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels for all associates
• Bonus potential

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-paced, high-energy, and demanding work environment.
• Knowledge of hotel operations or ability to learn quickly.
• Problem analysis and problem-solving skills required.
• General Computer knowledge and knowledge of word processing software; spreadsheet software and internet.
• Guest relations skills.
• Prompt and regular attendance.
• Will be required to work nights, weekends, and holidays.
• Work flexible hours as required. Department schedules must accommodate fluctuating business demands and managers may be asked to work shifts other than those they prefer or normally work as based on business requirements.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.

Education and Experience

• Hotel Management, General Business or Marketing degree preferred but not required.
• At least 4 years of hotel or management experience preferred (or equivalent combination of education and experience).

Must be willing to complete drug screen and background check in accordance with federal and state laws