Marketing and Communications Manager

Education and/or Experience:

• Bachelor’s degree preferred in communications or marketing

• Private club experience highly preferred

Job Summary

The Marketing and Communications Manager works collaboratively with the CCC Leadership Team. The successful candidate will be outgoing, hospitality-oriented, collaborative, focused and express a positive ‘can do’ attitude. This role requires a creative mind while being an organized, time-efficient and “big-picture” employee.

Job Tasks/Duties:

Facilitate all Club communications including internal communication and marketing, social media, website/app maintenance, all calendars and printed materials.

• Develop and implement a comprehensive communications plan that supports the Club’s brand, Club events, and effective overall communication.

• Advise staff on communications best practices and brainstorm creative solutions to address internal and external communications challenges.

• Ensure message alignment and consistent “branding” across all communications channels and platforms.

• Prepare and manage all internal written communication, emails, flyers and signage and some external written communication.

• Responsible for creating and posting social media content.

• Responsible for Club’s website and app.

• Prepare periodic informational email blasts to the membership.

• Responsible for updating any membership-related marketing and promotional material, both print and electronic – working in coordination with the membership department.

• Responsible for Club’s monthly newsletter.

• Responsible for management of Club logos and how they are used.

• Assist with any mailed letters, official business, or notices to the membership.

• Welcomes and greets Members and Guests – assists them with their inquiries or connects them with the right staff who can help them.

• Assist members and guests as needed.

• Operate telephone switchboard; routes calls and relays messages to appropriate extensions. Filters out unwelcome solicitations and cold calls.

• Manages reservations for Member dining and Club social events, working closely with the F&B team. Assist with updating menus, special promotions and branding guidelines.

• Provides quality concierge service to all Members and guests.

• Provides schedule and other Club information to Members and guests.

• Sorts and distributes incoming mail.

• Maintains inventory of office supplies and handles reorders.

• Organizes and expedites the flow of work through the general manager’s office.

• Maintain office equipment and repair records.

• Maintain lobby reader board.

• Perform Member relations responsibilities (including checking obituaries and preparing and sending thank-you letters, get-well cards, flowers and birthday greeting cards).

• Receives deliveries from Fed Ex, UPS and other delivery services.

• Maintain and manage the internal club calendar to ensure all departments are informed of scheduled events, deadlines, and activities.

• Capture photos and videos of club activities, dining experiences, and special events to be used for marketing purposes.

• Track the success of marketing campaigns and provide performance reports.

• Use insights to continuously improve strategies and member engagement.

• Provide secretarial and administrative support services to the Board of Directors and General Manager.

• Completes other special projects and assignments as directed by the General Manager.

Job Knowledge, Core Competencies and Expectations:

· 3-5 years marketing or related professional experience

• Proficient in all Microsoft Office programs (Word, Excel, PowerPoint) as well as online and website platforms

• Adobe creative suite or equivalent -expert proficiency.

• Knowledgeable in website editing and app management.

• Strong interpersonal and communication skills - verbal and written.

• Excellent organizational skills deadline focused.

• Driven to succeed in a customer service-related environment.

• Ability to multitask, meet deadlines and work collaboratively with multiple departments.

Physical Requirements:

• Must be able to remain in a stationary position for long periods of time

• Frequent lifting and carrying of items up to 50 lbs.

• Occasional pushing and pulling of items up to 50 lbs.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $75,000