What are the responsibilities and job description for the Pool Server position at COUNTRY CLUB OF MOBILE INC?
THE COUNTRY CLUB OF MOBILE
JOB DESCRIPTION
TITLE: Server FLSA STATUS: Seasonal/Non-exempt
REPORTS TO: Asst.Director of F&B Operations DEPARTMENT: Food & Beverage
JOB SUMMARY: As a Country Club of Mobile Team Member, you must be friendly, outgoing and possess good communication skills. Our members and guests expect the best. As a CCM Team Member you play a major role in providing the best quality service possible. “Service with a Smile” is a key element in providing a positive experience. Your individual personality and smile should shine through; you should make every effort to use it to your advantage. You should be organized, able to think and act quickly and effectively while retaining self-composure. All CCM Team Members must at all times, be guest-sensitive and possess a sense of urgency in your timing. Successful CCM Team Members take pride in personal appearances, show dedication, display integrity and honesty in all areas of service.
The Server is responsible for delivering top-tier service to our members and guests within the Club's dining areas. This role involves taking orders, serving food and beverages, and ensuring every guest enjoys an exceptional dining experience.
Respect the culture of the CCM Aquatics Department. Follow and enforce all CCM Aquatics Rules. Must be able to work outdoors for an extended period of time.
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Prepares side stations and completes assigned prep work before service.
• Greets members and guests upon arrival, assisting with seating arrangements.
• Distributes food and wine menus, answering any questions about the offerings.
• Takes drink orders (both alcoholic and non-alcoholic), offering suggestions for regular or special menu items.
• Serves ordered drinks to guests (other than water), ensuring prompt delivery.
• Takes and processes food and beverage orders, offering suggestions to enhance the dining experience.
• Places orders with the kitchen using the point-of-sale system, communicating any special instructions to the kitchen staff.
• Regularly refills beverages and attends to guest needs throughout the meal.
• Serves meal courses to guests, placing dishes in front of each guest in the correct order, as established by Club standards.
• Checks in with members and guests to ensure satisfaction and provide additional service, including refilling water and butter.
• Clears soiled dishes in a timely manner and maintains a clean dining area.
• Presents dessert menus and makes recommendations for dessert, coffee, or after-dinner drinks.
• Ensures accurate billing, especially for members of Vintner or Brewers clubs and if they have any beverage orders.
• Presents checks and ensures all food and beverages are properly charged. Verifies and collects signed tickets at the end of each shift.
• Keeps tables, dining rooms, and bus stations clean and organized.
• Addresses and reports any guest complaints to a supervisor promptly, taking steps to mitigate issues as they arise.
• Performs assigned clean-up and closing duties as instructed by the manager.
• Attends pre-service meetings as requested by the Food and Beverage Manager or Manager on Duty.
• Thanks guests and members for their visit, inviting them to return.
• Follows local, state, and Club-specific policies and procedures for serving alcohol to members and guests.
• Punctually works scheduled shifts.
• Follows CCM mission and values, including providing the best quality service possible. “Service with a Smile” is a key element in providing a positive experience.
• Other duties as assigned.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
