What are the responsibilities and job description for the Part-Time Membership Services Assistant and Social Media Manager position at Country Club of Terre Haute?
Job Overview
We are seeking a dynamic and personable individual to join our team as a Membership Services Assistant and Social Media Manager. This role will be responsible for providing high-quality service to our members and managing our social media presence to engage and grow our community. The ideal candidate is customer-focused, detail-oriented, and has a passion for creating engaging online content.
Key Responsibilities
Membership Services (50%)
- Member Support: Assist with membership inquiries via email, phone, and chat, ensuring timely and helpful responses.
- Member Onboarding: Support new member onboarding and orientation, helping members understand benefits, policies, and services.
- Membership Maintenance: Assist in maintaining accurate member records, updating information, processing renewals, and addressing any billing or account issues.
- Event Support: Coordinate and provide support for member events, including virtual meetups, webinars, and in-person gatherings (if applicable).
- Feedback Collection: Collect and document member feedback, reporting common concerns and potential improvements to management.
Social Media Management (50%)
- Content Creation: Develop and post engaging content across social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) to showcase membership benefits, events, and organizational highlights.
- Community Engagement: Respond to comments, messages, and inquiries on social media, fostering a positive community experience.
- Content Calendar: Develop and maintain a content calendar for consistent, strategic posting.
- Performance Analytics: Track social media performance metrics, provide monthly reports, and make recommendations to enhance engagement and reach.
- Trend Monitoring: Stay informed on social media trends and best practices to optimize content and strategy.
Qualifications
- Proven experience in customer service, member services, or social media management (preferably in a membership-driven or non-profit organization).
- Strong verbal and written communication skills with attention to detail.
- Proficiency with social media platforms, including experience with content creation tools (e.g., Canva, Adobe Spark).
- Excellent interpersonal skills and a friendly, service-oriented attitude.
- Ability to manage multiple tasks and prioritize effectively.
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Marketing: 1 year (Preferred)
Ability to Commute:
- Terre Haute, IN 47802 (Required)
Ability to Relocate:
- Terre Haute, IN 47802: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19