What are the responsibilities and job description for the Veterinary Receptionist position at Country Companion Animal Hospital?
We are seeking a dedicated Client Services Representative to act as a bridge between our company and its current and potential clients.
Client service representatives should provide exceptional customer service by promptly answering inquiries, providing accurate information, and helping resolve client concerns or issues effectively.
Ideal candidates have excellent communication skills, are patient and empathetic, and have a genuine desire to meet the needs and expectations of our clients.
Responsibilities
- Manage large volumes of incoming calls, emails, and customer inquiries
- Build and maintain strong, long-term client relationships
- Resolve customer complaints via phone, email, or social media
- Provide product and service information to clients
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Country Companion Animal Hospital is looking for an experienced customer service representative who can lead our current team in exceptional customer service responsibilities.
Job Type : Full-time
Pay : $16.00 - $19.25 per hour
Benefits :
Schedule :
Work Location : In person
Employment Type : Full Time
Years Experience : 1 - 3 years
Salary : $16 - $19 Hourly
Bonus / Commission : No
Salary : $16 - $19