What are the responsibilities and job description for the Veterinary Customer Service Representative/Receptionist position at Country Critters Veterinary Clinic?
Job Overview
Country Critters is a dedicated veterinary clinic providing top-notch care to pets in the community. Our team is passionate about animal health and well-being, and we're looking for a friendly, organized, and compassionate individual to join our front desk team as a Veterinary Receptionist.
Job Description:
As a Veterinary Receptionist, you will be the first point of contact for clients and their pets. You will be responsible for handling appointments, managing phone calls, assisting with client inquiries, and providing excellent customer service. Your role is essential in creating a welcoming and smooth experience for clients and ensuring the clinic runs efficiently.
Responsibilities:
- Greet clients and their pets in a friendly and professional manner.
- Schedule appointments and manage the clinic’s calendar.
- Answer phone calls, emails, and online inquiries.
- Check clients in and out for appointments, including collecting payments.
- Maintain accurate client and pet records.
- Provide clients with information on services, pet care, and wellness.
- Ensure the waiting area and reception area are neat and organized.
- Assist veterinary staff with administrative tasks as needed.
- Handle sensitive and confidential information with discretion.
Requirements:
- Previous experience as a receptionist or in a customer service role, preferably in a veterinary or healthcare setting.
- Strong communication skills and a friendly demeanor.
- Ability to handle multiple tasks and prioritize efficiently.
- Compassionate and empathetic toward pets and their owners.
- Basic knowledge of office software and phone systems.
- Ability to work in a fast-paced, team-oriented environment.
Preferred:
- Knowledge of veterinary terminology and procedures.
- Experience with veterinary practice management software.
Benefits:
- Competitive salary.
- Pet medical benefits.
- Paid time off after 1 year of employment.
- Opportunities for career growth and continuing education.
- A supportive and friendly work environment.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Uniform allowance
Schedule:
- 8 hour shift
- Day shift
- No weekends
Experience:
- Veterinary Related: 1 year (Preferred)
Ability to Commute:
- Monrovia, IN 46157 (Required)
Ability to Relocate:
- Monrovia, IN 46157: Relocate before starting work (Required)
Work Location: In person
Salary : $15
