Accounts Receivable Clerk- Credit & Collections

Position: Clerk, Accounts Receivable - Credit & Collections

Reports To: Supervisor, Accounts Receivable

Position Summary:

The Accounts Receivable Clerk - Credit & Collections handles the collections for Country Fresh and Custom-Made Meals. They ensure that the company receives accurate payment in a timely fashion and are accountable for collecting the maximum amount of overdue funds from customers. Collection clerks perform a variety of routine clerical duties in accordance with standard procedures to aid in the collection of delinquent accounts. They use a combination of their expertise as well as direction from superiors to determine which accounts warrant immediate attention and which can be handled at another time. This role maintains demographic records, prepares follow-up communication, verifies data, and resolves routine problems. This position also serves as back up for invoicing and cash receipts.

Position Responsibilities:

1.      Identify delinquent accounts requiring collection efforts.  

2.      Create and maintain credit history files.

3.      Analyze and assess the creditworthiness of customers using credit risk management tools.

4.      Support the collection efforts/calls for accounts receivable portfolio.

5.      Document daily collection activity.

6.      Research account disputes and billing discrepancies.

7.      Perform account/payment reconciliations.

8.      Respond to credit inquiries from external and internal clients.

9.      Identify bad debt or financial exposure.

10.  Contact customers to encourage payment of delinquent accounts.

11.  Confer with customers to determine reasons for overdue payment.

12.  Record information about financial status of customer and status of collection efforts.

13.  Issue credit hold notifications.

14.  Gather support and submit write-off requests to management.

15.  Perform miscellaneous job-related duties as assigned.

16.  Ensure strict confidentiality of financial records.

Position Requirements:

1.      3 years collections experience.

2.      Grocery experience preferred.

3.      Previous experience operating in customer portals preferred.

4.      Associate's degree in business preferred, may substitute experience for degree.

5.      Detail oriented with the ability to work independently.

6.      Filing and Record-keeping experience.

7.      Self-motivated.

8.      Excellent telephone and written communication skills.

9.      Data Entry experience required.