What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Country Inn and Suites By Radisson?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires excellent communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a friendly demeanor and provide assistance as needed.
- Manage the check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain the front desk area in an organized and welcoming manner.
- Utilize phone systems effectively to manage incoming calls and relay messages promptly.
- Assist with any guest issues or complaints, ensuring timely resolution to enhance guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Qualifications
- Previous experience in hospitality or guest services is preferred.
- Familiarity with hotel management software is a plus.
- Strong phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights and weekends when necessary.
- Bilingual candidates are highly desirable to accommodate diverse guests.
- Knowledge of local attractions and resort amenities is beneficial.
- A commitment to providing outstanding customer service in a fast-paced environment.
- Attention to detail and strong organizational skills are required.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Cedar Falls, IA 50613 (Required)
Ability to Relocate:
- Cedar Falls, IA 50613: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
