What are the responsibilities and job description for the Front Desk Agent position at Country Inn and Suites By Radisson?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong phone etiquette, excellent communication skills, and a passion for hospitality. This position requires the ability to manage guest relations effectively while performing various front desk duties.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Handle guest inquiries and requests promptly, ensuring a high level of customer satisfaction.
- Maintain accurate records of guest information, reservations, and billing details.
- Manage phone calls with professionalism, providing information about the resort's amenities and services.
- Assist with night audit tasks as required, ensuring all transactions are accurately processed.
- Collaborate with other departments to fulfill guest needs and enhance their experience.
- Provide information about local attractions, dining options, and activities to guests.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette and excellent verbal communication skills are essential.
- Ability to build rapport with guests and handle guest relations effectively.
- Multilingual or bilingual skills are a plus for enhancing guest interactions.
- Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude, attention to detail, and strong organizational skills are required.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.61 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Bradenton, FL 34203 (Required)
Work Location: In person
Salary : $16 - $18
