What are the responsibilities and job description for the Front Desk Agent position at Country Inn and Suites By Radisson?
Overview
We are seeking a friendly and organized Front Desk Clerk to join our team. This role is essential in creating a welcoming environment for our clients and visitors. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks efficiently. As the first point of contact, you will play a key role in representing our organization and ensuring smooth daily operations.
Responsibilities
- Greet and check in guests in a friendly, professional manner
- Handle guest checkouts and process payments accurately
- Answer phone calls, respond to inquiries, and make reservations
- Provide guests with information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Maintain a clean and organized front desk area
- Process walk-in reservations and assist with room assignments
- Verify guest identification and payment details for security purposes
- Balance cash drawer and complete end-of-shift reports
- Assist with administrative tasks such as filing, data entry, and inventory tracking
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Follow hotel policies and procedures to maintain a high standard of service
Requirements
- Proven experience as a receptionist or in a similar administrative role is preferred.
- Proficiency in phone systems and computer literacy is essential.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills.
- Attention to detail with strong clerical capabilities.
- Ability to maintain professionalism while interacting with clients and colleagues.
- A positive attitude and willingness to learn new skills.
Join us as we strive to provide exceptional service while fostering a supportive work environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 15 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Shoreview, MN (Required)
Ability to Relocate:
- Shoreview, MN: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
