What are the responsibilities and job description for the Front Desk Associate, 3rd Shift, 11pm to 7am, 8 days on 6 days off, 18 per hour position at Country Inn and Suites By Radisson?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and providing exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. A passion for hospitality and guest relations is essential in creating memorable experiences for our guests.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently, ensuring accuracy in guest information.
- Handle reservations and provide information about room availability, rates, and hotel services.
- Address guest inquiries and concerns promptly, maintaining high standards of customer service.
- Operate phone systems to manage incoming calls, relay messages, and assist guests with requests.
- Maintain the front desk area in a neat and organized manner, ensuring all materials are stocked.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Assist with administrative tasks as needed, including data entry and record keeping.
Skills
- Strong guest relations skills with the ability to create positive interactions with guests.
- Excellent phone etiquette and proficiency in using phone systems effectively.
- Previous experience in a resort or hotel environment is preferred but not required.
- Knowledge of front desk operations within the hospitality industry is an asset.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Exceptional customer service skills with a focus on hospitality management principles.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as a Front Desk Agent where you will play a vital role in delivering outstanding hospitality experiences!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Food provided
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
- Rotating weekends
Work Location: In person
Salary : $17 - $18
