What are the responsibilities and job description for the General Manager position at Country Inn and Suites By Radisson?
Key Responsibilities:
Operational Management
- Lead day-to-day hotel operations, ensuring seamless service delivery across all departments, including front office, housekeeping, food and beverage, maintenance, and sales.
- Develop and implement operational strategies to improve efficiency, service quality, and guest satisfaction.
- Monitor and maintain brand standards and ensure all operations align with franchise or independent brand expectations.
Financial Management
- Prepare and manage budgets, forecasts, and financial reports to achieve revenue and profitability goals.
- Analyze financial performance metrics such as RevPAR, ADR, and occupancy to identify opportunities for growth.
- Control expenses by implementing cost-effective measures while maintaining quality standards.
Guest Experience
- Ensure exceptional guest service by addressing complaints, resolving issues promptly, and maintaining a focus on guest satisfaction.
- Monitor guest feedback via reviews, surveys, and direct communication, and implement improvements as needed.
Team Leadership
- Recruit, train, mentor, and manage hotel staff to ensure a high-performing, customer-focused team.
- Conduct performance evaluations and provide feedback to support employee development.
- Foster a positive work environment that encourages teamwork, accountability, and employee retention.
Sales and Marketing
- Collaborate with the sales and marketing team to develop strategies for increasing bookings, group sales, and revenue streams.
- Represent the hotel in local community and industry events to enhance brand visibility and develop partnerships.
Compliance and Safety
- Ensure compliance with all local, state, and federal laws, including labor laws, health and safety regulations, and brand requirements.
- Oversee property maintenance to ensure a safe and clean environment for guests and employees.
Qualifications:
Education & Experience
- Bachelor’s degree in hospitality management, business administration, or related field (preferred).
- Minimum of 5 years of hotel management experience, including at least 3 years as a General Manager or Assistant General Manager.
- Experience with [brand name] or similar hotel franchises is a plus.
Skills & Competencies
- Strong leadership and interpersonal skills with the ability to motivate a diverse team.
- Excellent financial acumen and experience with hotel revenue management systems.
- Exceptional problem-solving and decision-making abilities.
- Proficient in property management systems (Choice Advantage), and Microsoft Office .
- Outstanding communication and negotiation skills.
Job Type: Full-time
Pay: $55,000.00 - $64,000.00 per year
Benefits:
- Employee discount
- Paid time off
Experience:
- Hotel management: 5 years (Required)
- Hotel General Manager: 3 years (Required)
Experience:
- Hotel management: 5 years (Required)
- Hotel General Manager: 3 years (Required)
Ability to Commute:
- Aiken, SC 29803 (Required)
Ability to Relocate:
- Aiken, SC 29803: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $64,000
