General Manager

Key Responsibilities:

Operational Management

• Lead day-to-day hotel operations, ensuring seamless service delivery across all departments, including front office, housekeeping, food and beverage, maintenance, and sales.
• Develop and implement operational strategies to improve efficiency, service quality, and guest satisfaction.
• Monitor and maintain brand standards and ensure all operations align with franchise or independent brand expectations.

Financial Management

• Prepare and manage budgets, forecasts, and financial reports to achieve revenue and profitability goals.
• Analyze financial performance metrics such as RevPAR, ADR, and occupancy to identify opportunities for growth.
• Control expenses by implementing cost-effective measures while maintaining quality standards.

Guest Experience

• Ensure exceptional guest service by addressing complaints, resolving issues promptly, and maintaining a focus on guest satisfaction.
• Monitor guest feedback via reviews, surveys, and direct communication, and implement improvements as needed.

Team Leadership

• Recruit, train, mentor, and manage hotel staff to ensure a high-performing, customer-focused team.
• Conduct performance evaluations and provide feedback to support employee development.
• Foster a positive work environment that encourages teamwork, accountability, and employee retention.

Sales and Marketing

• Collaborate with the sales and marketing team to develop strategies for increasing bookings, group sales, and revenue streams.
• Represent the hotel in local community and industry events to enhance brand visibility and develop partnerships.

Compliance and Safety

• Ensure compliance with all local, state, and federal laws, including labor laws, health and safety regulations, and brand requirements.
• Oversee property maintenance to ensure a safe and clean environment for guests and employees.

Qualifications:

Education & Experience

• Bachelor’s degree in hospitality management, business administration, or related field (preferred).
• Minimum of 5 years of hotel management experience, including at least 3 years as a General Manager or Assistant General Manager.
• Experience with [brand name] or similar hotel franchises is a plus.

Skills & Competencies

• Strong leadership and interpersonal skills with the ability to motivate a diverse team.
• Excellent financial acumen and experience with hotel revenue management systems.
• Exceptional problem-solving and decision-making abilities.
• Proficient in property management systems (Choice Advantage), and Microsoft Office .
• Outstanding communication and negotiation skills.

Job Type: Full-time

Pay: $55,000.00 - $64,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel management: 5 years (Required)
• Hotel General Manager: 3 years (Required)

Experience:

• Hotel management: 5 years (Required)
• Hotel General Manager: 3 years (Required)

Ability to Commute:

• Aiken, SC 29803 (Required)

Ability to Relocate:

• Aiken, SC 29803: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $64,000