Demo

General Manager

Country Inn and Suites By Radisson
Aiken, SC Full Time
POSTED ON 1/7/2025 CLOSED ON 1/10/2025

What are the responsibilities and job description for the General Manager position at Country Inn and Suites By Radisson?

Key Responsibilities:

Operational Management

  • Lead day-to-day hotel operations, ensuring seamless service delivery across all departments, including front office, housekeeping, food and beverage, maintenance, and sales.
  • Develop and implement operational strategies to improve efficiency, service quality, and guest satisfaction.
  • Monitor and maintain brand standards and ensure all operations align with franchise or independent brand expectations.

Financial Management

  • Prepare and manage budgets, forecasts, and financial reports to achieve revenue and profitability goals.
  • Analyze financial performance metrics such as RevPAR, ADR, and occupancy to identify opportunities for growth.
  • Control expenses by implementing cost-effective measures while maintaining quality standards.

Guest Experience

  • Ensure exceptional guest service by addressing complaints, resolving issues promptly, and maintaining a focus on guest satisfaction.
  • Monitor guest feedback via reviews, surveys, and direct communication, and implement improvements as needed.

Team Leadership

  • Recruit, train, mentor, and manage hotel staff to ensure a high-performing, customer-focused team.
  • Conduct performance evaluations and provide feedback to support employee development.
  • Foster a positive work environment that encourages teamwork, accountability, and employee retention.

Sales and Marketing

  • Collaborate with the sales and marketing team to develop strategies for increasing bookings, group sales, and revenue streams.
  • Represent the hotel in local community and industry events to enhance brand visibility and develop partnerships.

Compliance and Safety

  • Ensure compliance with all local, state, and federal laws, including labor laws, health and safety regulations, and brand requirements.
  • Oversee property maintenance to ensure a safe and clean environment for guests and employees.

Qualifications:

Education & Experience

  • Bachelor’s degree in hospitality management, business administration, or related field (preferred).
  • Minimum of 5 years of hotel management experience, including at least 3 years as a General Manager or Assistant General Manager.
  • Experience with [brand name] or similar hotel franchises is a plus.

Skills & Competencies

  • Strong leadership and interpersonal skills with the ability to motivate a diverse team.
  • Excellent financial acumen and experience with hotel revenue management systems.
  • Exceptional problem-solving and decision-making abilities.
  • Proficient in property management systems (Choice Advantage), and Microsoft Office .
  • Outstanding communication and negotiation skills.

Job Type: Full-time

Pay: $55,000.00 - $64,000.00 per year

Benefits:

  • Employee discount
  • Paid time off

Experience:

  • Hotel management: 5 years (Required)
  • Hotel General Manager: 3 years (Required)

Experience:

  • Hotel management: 5 years (Required)
  • Hotel General Manager: 3 years (Required)

Ability to Commute:

  • Aiken, SC 29803 (Required)

Ability to Relocate:

  • Aiken, SC 29803: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $64,000

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