What are the responsibilities and job description for the Guest Service Agent position at Country Inn and Suites By Radisson?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations and maintain accurate records of guest information using phone systems and front desk software.
- Address guest inquiries and concerns promptly, ensuring high levels of guest satisfaction.
- Facilitate communication between guests and other hotel departments to enhance the overall guest experience.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Maintain knowledge of hotel services, local attractions, and events to provide informed recommendations to guests.
- Uphold exceptional phone etiquette while handling incoming calls and managing guest requests efficiently.
- Assist in resolving any issues or complaints that may arise during a guest's stay.
Experience
- Previous experience in guest services or hospitality is preferred, particularly in a resort or hotel setting.
- Familiarity with front desk operations and night audit processes is advantageous.
- Multilingual or candidates are encouraged to apply, as this enhances our ability to serve diverse guests effectively.
- Strong interpersonal skills with an emphasis on guest relations and customer service excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join us in delivering outstanding hospitality experiences that leave lasting impressions on our guests!
Fixed Schedule:
Monday 3PM - 11PM
Tuesday 3PM - 11PM
Friday 3PM - 11PM
Saturday 3PM - 11PM
Sunday 3PM - 11PM
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Ocala, FL 34474 (Required)
Ability to Relocate:
- Ocala, FL 34474: Relocate before starting work (Required)
Work Location: In person
Salary : $14
