What are the responsibilities and job description for the Front Desk Associate position at Country Inn and Suites Omaha Airport?
We are looking for a part time Hotel Front Desk Agent with open availability to work full time 3p-10p to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Verifiable former employer references required. Background check required.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software Opera
- Customer service attitude
- Excellent communication and organizational skills
- Bi-lingual in Spanish (preferred but not required)
- Must be able to pass a pre-employment background check
Will require a full background check as well as verifiable references. Phone screening prior to interview.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Evening shift
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $14 - $15