Front Desk/Night Auditor

Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to manage various front desk responsibilities while maintaining a welcoming environment for our guests.

Responsibilities

• Greet and assist guests upon arrival, providing information about hotel services and amenities.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
• Handle phone inquiries with professionalism, utilizing effective phone etiquette to address guest needs.
• Maintain knowledge of hotel management systems to process reservations and manage room availability.
• Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting discrepancies.
• Address guest concerns or complaints promptly and effectively, striving for complete guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Assist in administrative tasks such as filing reports and managing correspondence as needed.

Requirements

• Previous experience in guest services or front desk operations within a hotel or resort environment is preferred.
• Proficiency in using phone systems and hotel management software; familiarity with property management systems is a plus.
• Strong interpersonal skills with the ability to communicate effectively in English; bilingual or multilingual candidates are highly encouraged to apply.
• Excellent organizational skills with attention to detail to manage multiple tasks efficiently.
• A friendly demeanor with a commitment to providing outstanding hospitality experiences for guests.
• Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel's operational needs.

Join our team and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Wilmington, NC 28405 (Required)

Ability to Relocate:

• Wilmington, NC 28405: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14