What are the responsibilities and job description for the Guest Service Agent position at Country Inn and Suites.?
**Job Overview:** We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their stay is comfortable and memorable. **Duties:** - Greet guests upon arrival and departure in a friendly and professional manner - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and courteously - Provide information about hotel services, facilities, and local attractions - Process reservations and cancellations accurately - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction **Experience:** - Previous experience in hospitality or customer service preferred - operations and guest relations - Strong communication skills with excellent phone etiquette - Ability to work effectively in a fast-paced environment - skills are a plus - Familiarity with night audit procedures is advantageous Join our team and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $14 - $16
