Demo

Front Desk Receptionist

Country Inn Holland
Holland, MI Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/25/2025

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements * Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred

  • Experience with hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Salary : $13 - $15

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