What are the responsibilities and job description for the Hotel Front Desk Clerk position at Country Inn Hotel River Falls?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently while maintaining a positive attitude. Looking to fill afternoon/evening shifts (3-11pm shift) and weekend shifts.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, including verifying guest information and processing payments.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle guest complaints or concerns with professionalism and resolve issues promptly to ensure guest satisfaction.
- Maintain accurate records of room availability, reservations, and billing information using hotel management software.
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for incoming guests.
- Utilize phone systems effectively to manage incoming calls, take messages, and relay information as needed.
- Assist in promoting hotel services and upselling additional offerings to enhance the guest experience.
Qualifications
- Previous experience in hospitality or front desk operations is preferred but not required.
- Strong customer service skills with the ability to engage positively with guests from diverse backgrounds.
- Proficient in phone etiquette and capable of managing multiple phone lines efficiently.
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed in the hospitality industry.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences every day! Apply online or in-person.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Weekends as needed
Ability to Commute:
- River Falls, WI 54022 (Required)
Work Location: In person
Salary : $14 - $15