What are the responsibilities and job description for the Front Desk Agent position at Country Inn & Suites By Carlson, Appleton?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. We are looking for a reliable person to impress our guests while checking them into the hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is crucial in creating a welcoming atmosphere and enhancing the overall guest experience at our establishment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Maintain accurate records of room availability and reservations.
- Process payments and manage billing inquiries with attention to detail.
- Assist with night audit duties as required, ensuring all financial transactions are reconciled.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of customer service.
Qualifications
- Previous experience in hotel or resort front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- A positive attitude and ability to work well in a team-oriented environment.
Join us in delivering outstanding experiences for our guests while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Rotating weekends
Work Location: In person
Salary : $14