What are the responsibilities and job description for the Guest service representative position at Country Inn & Suites by Radisson?
We are currently looking for a highly motivated, respectful, professional individual who can work efficiently without direct supervision to fill a Front Desk position at the Country Inn & Suites Clarksville TN.
The candidate must be able to work mid-day shift hours (3pm-11pm), part-time hours only and possible overnight shifts if needed.
Will need to be available on weekends and holidays.
Experience needed :
A positive attitude, punctual, works well with others, fast problem solver, willing to learn and follow all hotel protocol, keeps a neat well-organized workspace, has some computer knowledge, and loves being around the general public.
Responsibilities :
- Proficiently learn and utilize hotel PMS system.
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to guests’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers.
- Maintain updated records of bookings and payments.
Additional Skills :
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experience with hotel reservations software, like ChoiceAdvantage.
- Understanding of how travel planning websites operate, like Booking.com and Expedia.
- Customer service attitude.
- Excellent communication and organizational skills.
If the hospitality industry sounds like you or someone you know we want to hear from you.
Please only serious applicants / If interested in this position, you must come in, in-person, and leave an application.
Job Types : Part-time 3-4 days a week
COVID-19 considerations :
Protect yourself and others : Please we do not encourage applicants that are not feeling well to come in for in-person interviews.
Last updated : 2024-11-11
Salary : $14 - $14
