What are the responsibilities and job description for the Front Desk Agent position at Country Inn & Suites?
Job Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate should possess excellent customer service skills and be able to handle various tasks efficiently.
Duties
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide accurate information to guests
- Assist guests with inquiries, requests, and resolving issues promptly
- Process reservations and check-outs accurately
- Handle cash and credit card transactions securely
- Maintain a clean and organized front desk area
Qualifications
- Prior experience in hospitality or customer service is preferred
- Strong communication and interpersonal skills
- Proficiency in using hotel management software is a plus
- Ability to work flexible hours, including nights and weekends
- Bilingual or multilingual capabilities are advantageous for interacting with diverse guests
- Knowledge of night audit procedures is beneficial
- Excellent phone etiquette and guest relations skills
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: No more than 30 per week
Schedule:
- Day shift
- Evening shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Winchester, VA 22602 (Required)
Ability to Relocate:
- Winchester, VA 22602: Relocate before starting work (Required)
Work Location: In person
Salary : $14
