What are the responsibilities and job description for the Front Desk Agent position at Country Inn & Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality management.
Duties
- Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage phone calls with excellent phone etiquette, addressing reservations and guest requests promptly.
- Assist with night audit duties as required, ensuring accurate reporting of daily transactions.
- Maintain the front desk area in a clean and organized manner.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Process payments and manage guest accounts accurately throughout their stay.
- Provide multilingual support to enhance guest experience for non-English speaking visitors when applicable.
Experience
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Strong skills in hospitality management and guest services are essential.
- Familiarity with hotel management software is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- A positive attitude, professionalism, and the ability to work well under pressure are crucial for success in this role.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40.00 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- Waterloo, IA 50701: Relocate before starting work (Required)
Work Location: In person
Salary : $12
