What are the responsibilities and job description for the Front Desk Clerk position at Country Inn & Suites?
We are looking for a Hotel Front Desk Clerk to serve as our guests’ first point of contact and manage all aspects of their accommodation. This part-time position will be for the afternoon shift (3:00PM-11:00PM). If you have a knack for customer service, we’d like to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests.
Experience is preferred but not required as we will train each individual to brand standards. Holidays and weekends are required
Responsibilities Include, but not limited to following:
- Operate hotel PMS system
- Perform all check-in and check-out tasks as required
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services as needed for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Daily reports
- Working together with other staff to ensure smooth running of each shift
- Carry out all reasonable requests by that of the guest, supervisor, or owner
- Must be able to work independently
** Serious inquires only please! Must be dependable. All interviews will be scheduled through really.**
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $13 - $14
