What are the responsibilities and job description for the Front Desk Manager position at Country Inn & Suites?
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Front Desk Manager - Country Inn Suites Forest Lake MN - Looking for a professional, energetic, reliable, and customer-oriented person with excellent communication and problem-solving skills. As Front Desk Manager you will oversee the daily operations for the front desk, take reservations, and handle group blocks. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the General Manager.
Direct and train front desk staff. Assist in new-hire and on-going training. Direct and assist front desk staff, ensuring that all work is completed efficiently and according to schedule. Take ownership of scores and coach and motivate team for constant improvement. Qualifications: 2 years of Hotel front desk experience preferred. Ability to operate computers and have basic accounting skills. This is a full time position working a variety of shifts on weekdays and weekends.
Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Continue ongoing laundry.
JOB REQUIREMENTS
- Required to work a flexible schedule, to include a mix of shifts, split shifts and unique hours as needed.
- Computer proficiency required in hotel property management system such as Opera.
- Ability to train and motivate front office personnel.
- Strong knowledge of Front Desk and Reservations system and procedures, and franchise standards.
- Must have strong management and leadership capabilities.
- Excellent written and verbal communication
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 2 years (Preferred)
Work Location: In person
Salary : $16
