What are the responsibilities and job description for the Front Desk Agent position at Country Inns & Suites Bothell?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all transactions are accurate.
- Provide information about local attractions, dining options, and resort amenities.
- Assist in managing guest relations to foster repeat business and positive reviews.
- Support the front desk team in administrative tasks as needed.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management software is a plus.
- Experience in night audit procedures is beneficial but not mandatory.
- Bilingual or multilingual candidates are highly encouraged to apply, as this will enhance guest interactions.
- Strong interpersonal skills with the ability to communicate effectively with diverse guests and team members.
- A background in hospitality management or related fields is advantageous.
Join us in creating memorable experiences for our guests while working in a dynamic and supportive environment!
Job Type: Full-time
Pay: $20.17 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Bothell, WA 98011 (Required)
Ability to Relocate:
- Bothell, WA 98011: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22