What are the responsibilities and job description for the Front Desk Agent position at Country Inns & Suites Milwaukee Airport?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties Include:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Must be able to work weekends
- Must be able to stand for long hours
- Must have good communication skills
- Must have well grooms and presentable to guest
- Must be able to handle stressful situations
- Must be able to multitask with house guests, phones, and other situations
Able to work all 3 shifts and weekends.
Job Types: Full-time, Part-time
Pay: $12.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 2 years (Preferred)
Work Location: In person
Salary : $12 - $17
