What are the responsibilities and job description for the Hotel Front Desk Clerk position at Country Inns & Suites?
Job Summary
The Hotel Front Desk Clerk will be the first point of contact for guests, responsible for providing exceptional customer service and ensuring a positive guest experience.
Duties
- Greet guests upon arrival and check them into their rooms
- Handle guest check-outs efficiently
- Answer phone calls and inquiries promptly and professionally
- Assist guests with requests and provide information about hotel services and amenities
- Process reservations and cancellations accurately
- Handle guest complaints and issues with tact and diplomacy
- Maintain a clean and organized front desk area
Experience
- Previous experience in hospitality, front desk, or guest relations preferred
- Knowledge of hotel operations, guest services, and phone etiquette
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
- Familiarity with hospitality management or hotel management is advantageous
Job Types: Full-time, Part-time
Pay: $12.50 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel Front Desk: 1 year (Required)
- ChoiceAdvantage (hotel system): 1 year (Preferred)
Work Location: In person
Salary : $13 - $13
