What are the responsibilities and job description for the Hotel Front Desk Clerk position at Country Inns & Suites?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a crucial role in enhancing their experience at our hotel.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring accurate billing.
- Manage reservations and handle inquiries via phone systems, email, and in-person.
- Provide information about hotel amenities, local attractions, and services.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Maintain front desk operations, including managing cash and credit transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with front desk operations in a hotel setting is advantageous.
- Strong phone etiquette skills and proficiency with phone systems are essential.
- Bilingual or multilingual candidates are highly desirable to enhance guest relations.
- Excellent interpersonal skills with the ability to engage effectively with diverse guests.
- A proactive approach to problem-solving and the ability to work under pressure.
Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $11.50 - $12.50 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Customer Service: 2 years (Required)
- Hotel Front Desk: 1 year (Preferred)
- Office: 1 year (Preferred)
Work Location: In person
Salary : $12 - $13
