What are the responsibilities and job description for the Night Auditor position at Country Inns & Suites?
Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for managing front desk operations, performing nightly audits, and providing exceptional customer service to guests. The ideal candidate will possess strong hospitality skills and a keen attention to detail, ensuring that all financial transactions are accurately recorded and that guests receive a warm welcome and assistance throughout their stay.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs of guests.
- Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly.
- Maintain a thorough understanding of hotel policies and procedures to assist guests effectively.
- Prepare daily reports summarizing occupancy rates, revenue, and other key metrics.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Handle phone calls using proper phone etiquette and assist with reservations or inquiries as needed.
- Collaborate with other departments to ensure guest satisfaction and seamless operations.
Skills
- Strong background in hospitality or hotel management.
- Excellent customer service skills with a focus on guest satisfaction.
- Proficient in front desk operations and familiar with hotel management software.
- Multilingual abilities are a plus for enhancing guest communication.
- Knowledge of phone systems and effective phone etiquette.
- Strong attention to detail for accurate financial reporting and auditing processes.
- Ability to work independently during night shifts while maintaining professionalism.
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- On call
- Overnight shift
People with a criminal record are encouraged to apply
Experience:
- Front desk: 1 year (Preferred)
Ability to Commute:
- Portland, TX 78374 (Required)
Ability to Relocate:
- Portland, TX 78374: Relocate before starting work (Required)
Work Location: In person
Salary : $10
