What are the responsibilities and job description for the Special Events Theater Usher position at Country Music Foundation Inc?
Description
FLSA Classification: On-Call/Non-exempt
The Country Music Hall of Fame® and Museum has an opening for non-exempt Event Ushers in the Guest Relations Department.
Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded
Position Overview: The Country Music Hall of Fame and Museum is recruiting an Usher to provide excellent customer service during various special events. Duties include serving as an ambassador for the Museum and CMA Theater.
Specific Job Duties:
- Provide the primary level of guest assistance during special events.
- Responsible for assisting with ticket scanning, helping guests find their seats during performances such as concerts or other events, gallery attendant, coat check as well as answer questions as needed.
- Monitor access based on credentials as required.
- Provide guests with directions or other venue information.
- Act upon all comments/complaints in a prompt and friendly manner.
Requirements
Key Qualifications:
- Friendly and personable. Excellent customer service skills required!
- A team player. Must work well with others.
- Must be available nights and weekends.
- Fluent in other languages and/or sign language is a plus.
- Must be able to stand for long periods of time.
Notes to Applicant:
The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.
We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.
Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application.
Please upload a resume and cover letter when applying for the position.
Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers
