Floor Associate

Job Overview

• Enhanced Customer Satisfaction: Ensure that every customer who walks into Country Paint & Hardware, Inc. feels valued and leaves with a positive impression of the store. This is not just about making a sale, but about understanding the customer's needs, guiding them to the right product, and making the entire shopping experience pleasant and seamless.
• Effective Problem Solving with Inventory: The Floor Associate should have deep knowledge of the inventory in the store and be adept at using it to address customer needs. Whether a customer is unsure about the type of paint they need, or they have a specific hardware problem, the associate should be able to think on their feet, provide suggestions, and even offer creative solutions using the resources available in the store.
• Self-driven Productivity: While guidance will be provided, the Floor Associate should demonstrate a strong ability to self-manage. This includes efficiently handling multiple tasks, maintaining store aesthetics, restocking inventory as needed, and ensuring that the floor is always customer-ready. This self-driven approach ensures that the store operates smoothly and that other team members can rely on the Floor Associate to execute their responsibilities independently.

Responsibilities

• Product Knowledge: Familiarity with the store's inventory, from paint types and colors to hardware specifics, so as to recommend and guide customers effectively.
• Customer Service Skills: The ability to engage with customers in a friendly and helpful manner, ensuring they feel valued and well-served during their shopping experience.
• Active Listening: Paying full attention to what customers are saying, asking probing questions when necessary, and understanding their needs without making assumptions.
• Problem Solving: The ability to quickly evaluate a customer's need or challenge and come up with solutions, especially when using the store's inventory.
• Time Management: Efficiently juggling multiple tasks or customers, ensuring that each receives adequate attention and that the store functions smoothly.
• Adaptability: Being flexible in situations where the desired product might be out of stock or when faced with an unexpected challenge, and offering alternative solutions.
• Organizational Skills: Keeping the store tidy, understanding where products are located, and ensuring that inventory is restocked as needed.
• Self-motivation: The drive to take initiative, whether it's helping a customer, addressing a task without being told, or seeking out opportunities to improve the store experience.
• Team Collaboration: Working harmoniously with other team members, understanding when to seek input or assistance, and contributing to a positive team environment.
• Effective Communication: Clearly conveying information to customers and team members alike, ensuring understanding, and avoiding miscommunications.
• Attention to Detail: Recognizing the nuances of customer requests, ensuring that products are correctly labeled and priced, and catching any discrepancies before they become larger issues.
• Salesmanship: While not being overly aggressive, the ability to effectively promote products and upsell when appropriate, ensuring that customers are aware of the full range of options available to them.

Attributes

• Empathy: The ability to understand and share the feelings of customers, ensuring a genuine connection and a tailored service experience.
• Patience: Dealing with diverse customers, each with their unique requirements and pace, requires a calm and composed demeanor.
• Proactiveness: A forward-thinking approach, anticipating customer needs and potential challenges before they arise.
• Integrity: Being honest and having strong moral principles, ensuring customers feel they are getting truthful recommendations and not just being pushed towards the most expensive options.
• Enthusiasm: A genuine passion for helping customers and a keen interest in the products the store offers, creating a positive energy on the shop floor.
• Resilience: The ability to remain steadfast and positive even in challenging situations, such as dealing with difficult customers or when facing stock shortages.
• Diligence: Paying careful attention to tasks, ensuring they are completed to the best of one's ability and in the most efficient manner.
• Adaptability: Openness to change and the ability to adjust to different situations or unexpected challenges with ease.
• Professionalism: Acting with courtesy and respect towards both customers and colleagues, representing the store's brand and values in the best light.
• Initiative: The willingness to take charge, suggest improvements, and act without always waiting for instructions.
• Reliability: Being someone that both customers and team members can depend on, ensuring consistent performance and attendance.
• Approachability: Creating an environment where customers feel comfortable approaching with questions or concerns, and colleagues feel at ease seeking assistance or collaboration.

Join us in creating an enjoyable shopping experience for our customers while developing your skills in retail sales!

Job Types: Full-time, Part-time

Pay: $16.35 - $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Ability to Commute:

• North Branford, CT 06471 (Required)

Ability to Relocate:

• North Branford, CT 06471: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20