Service Writer/Advisor

Country Truck and Auto is growing fast…

We are looking for Experienced Service Writers / Advisors to join our growing team. We are a local family owned Independent Service Center with multiple locations and growing fast. We promote a positive work-life balance so our team members have a choice of a four or five day work week, we also offer a competitive wage and incentive program, Insurance, paid training and continuing education.

Automotive Service Writer/Advisor Job Responsibilities:

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on the repair order.

Test drives the vehicle with the customer as needed to confirm the problem or refer it to a technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes "promised time."

Obtains customer's signature on repair order; provides the customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus, and pricing guides up-to-date.

Explains completed work and all charges to customers.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Maintains a professional appearance.

Keeps work area clean.

Management Experience A Plus!

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE: High School Diploma

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $52,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Service Writing/ Advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $52,000 - $100,000