CSR Manager

Country View Veterinary Hospital is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You'll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction. A key part of your role will involve training and developing team members, helping them grow while ensuring they clearly understand their daily responsibilities and tasks are completed on time. You'll create a supportive environment by offering constructive feedback, encouraging open communication, and fostering collaboration. Your ability to lead by example, maintain a team-oriented atmosphere, and stay attentive to details will be essential to the success of the clinic.

This is a flexible, full-time position, with either a 5/8 or 4/10 schedule and availability needed Monday-Friday.

Full-time benefits and compensation:

• Compensation: $18-24/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options

Required qualifications and skillset:

• 5 years of veterinary client service experience
• Previous veterinary experience is required
• Proficiency in the following skills:
  • Lead the front office team and direct clinic workflow
  • Assist with training and developing team members
  • Ensuring daily assignments are understood and completed
  • Comfortable delivering feedback to team members and inviting collaboration
  • Client service and communication

About Us:

At Country View Veterinary Hospital, we provide services such as dermatology, preventative care, dentistry, soft tissue surgery, geriatric medicine, and much more. We love our diverse clientele and the beautiful American Fork, Utah, community. We also love veterinary medicine and the unpredictability each day brings, as well as the wide variety of cases we see. Our team is comprised of three talented veterinarians, three certified veterinary technicians, and a support staff that has great longevity and years of experience. We promote a strong sense of teamwork and cohesive communication, making us a great choice for clients to receive exceptional care and our team to enjoy and grow their thriving veterinary careers.

If you’re interested in advancing your career in veterinary medicine APPLY TODAY! We look forward to hearing from you!

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